Return Policy/Warrenty
Warranty policy
ProPilot products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended.
ProPilot products makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. ProPilot products shall not be liable for any incidental or consequential damages. If you suspect that your ProPilot products contains a defect, you may contact us for an evaluation at any time within the first year of purchase. If deemed a return, we’ll follow the return policy as stated. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at ProPilot products’ sole discretion. Damaged products deemed not covered by ProPilot products warranty policy will be shipped back to you (if returned and not deemed a warranty). Goods purchased internationally, must be claimed from their original point of purchase and not from a 3rd party repurchase.
Returns
Requirements:
Due to the nature of online ordering and shipping costs, we are unfortunately unable to offer exchanges Return to Sender Please be aware that orders returned to sender are subject to a restocking fee
Cancellations
ProPilot products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended.
ProPilot products makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. ProPilot products shall not be liable for any incidental or consequential damages. If you suspect that your ProPilot products contains a defect, you may contact us for an evaluation at any time within the first year of purchase. If deemed a return, we’ll follow the return policy as stated. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at ProPilot products’ sole discretion. Damaged products deemed not covered by ProPilot products warranty policy will be shipped back to you (if returned and not deemed a warranty). Goods purchased internationally, must be claimed from their original point of purchase and not from a 3rd party repurchase.
Returns
Requirements:
- Returns must be initiated within 7 days of the order’s reception date
- Returns must be authorized by ProPilotProducts.com
- Returns without a return authorization number (RA) will be refused
- Altered or washed garments are not returnable!
- Returns sent to a location (including our head office) not provided in the return instructions may be subject to additional shipping fees
- Shipping and handling charges are non-refundable
- Return shipping costs are the customer’s responsibility (pending return’s reason)
- Returns must be sent via courier; local drop off is not available
- Claims of defective, damaged, or lost items must be made within 7 days of orders reception date
- Some returns may be subject to a restocking fee
- Please allow up to 10 business days for refunds to be processed
Due to the nature of online ordering and shipping costs, we are unfortunately unable to offer exchanges Return to Sender Please be aware that orders returned to sender are subject to a restocking fee
Cancellations
- Once the order is sent for processing, we cannot cancel or make changes to it
- Processing occurs as soon as possible after placing your order, even outside of our operating hours.
- Please always thoroughly check your order details before submitting it